ITIL V3 ITSM Certification : Feb 2010

My ITIL V3 ITSM Certification Story


Certificate Name - ITIL V3 Certified ITSM, Eaxm ID - EX0-101, Total Questions - 40, Passing Marks - 65%, Cost - INR 8200, Date of Exam - Feb, 25th 2010, Level - Foundation, My Score - 80%

My Certificate:

ITIL V3 Score CardITIL Certificate

My Experience:

I was planning since long to try my hand on this qualification, but only till FEB 2010, I really pushed myself to give it a try. My schedule as always was short but dedicated. I did extensive research on Google in understanding the full syllabus and knowing what should be studied to get certified and also get good ITIL V3 knowledge. The exam was average :-) but said that, It needs 30 hours of serious study(although ITIL allots 18 hours for the syllabus, but thats for experienced guys). I took over 10 full length test’s which made me shiver because the scores I was getting was marginal to pass. Hopefully the questions I practiced were above the difficulty level of exam. The exam was great and It took me just 35 -40 min to answer all of them.  One advise, please practice as many questions as you can, until and unless this is done, you will err in exams(I have seen a 6 year exp manager clueless in some of the questions).

My References:

This book is very good to start and understand the core concepts of ITIL V3(which are differently categorized form ITIL V2). Its is free to download and is authored by renowned names in itSMF Forum. It is a pocket hand book and smartly gives a complete overview of fundamentals of ITIL V3. I started with this book, and with just 58 pages(that too very small) l took just few days to completely understand the ITIL fundaments.

  • Passing Your ITIL Foundation Exam by OGC (official Study AID)

I tried to get a copy of this book(FREE) but it was really hard, however, while searching for this book I found out many free resources which actually helped me score and get proficiency on the fundamental. I would suggest to go through this book(given that you have time, and want to know more on the exam) and get a rough idea on how OGC(the official body, sees the ITIL Certification Exam). Its also good to practice the questions given at the end of each chapter and at the back.

This study guide is Excellent. Its neat, and beautifully written, in simple yet effective language. Its a must read for cracking the exam. Its just 45 page but almost everything is covered. Its free to download along with few other useful resources which include a glossary of terms(better than Official one) and sample test FREE. Trust me, If you read it throughly and understand the concepts and have a three digit IQ, the ITIL ITSM certificate is just one Hour away :-)

  • Others

Apart form the above great free resources, I also took these free topic wise assessments and SIX full length test to make sure I am fully equipped with all the knowledge and skills to crack the test. You will have to register(just 1 min process) to access these wonderful FREE resources. Apart from that, I gave THREE official mock test’s which were very close to the difficulty level and distribution of actual exam. They are free to download over the net(ask me to send you if you want them fast). I also found few dumps and practiced them in last two days.

All in all I would rate the exam average, but the preparation should be systematic and remember, PRACTICE is the KEY. As a fresher I didn’t had much ITIL knowledge(though after reading I came to know, most of the practices and terms, we do and use daily in our CMMI L5 organization). I would love to share and help those how aspire to be ITIL ITSM certified. Please drop me a comment in case you have any quries. I will be happy to revert asap :-)

Thats all form my side. Study Smart, Practice hard :-)

This entry was posted on Monday, March 1st, 2010 at 9:04 PM and is filed under Certifications, Personal. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

45 Responses to “ITIL V3 ITSM Certification : Feb 2010”

  1. Avinash Arora on March 8th, 2010 at 10:54 PM

    Very much informative..and yeah…. this time it will be Romil Sir ke Funde… :P …. OK Jokes apart just do what this guy says and you will surely get this certification…..Coz I have seen him studying.. :P

  2. ashish poddar on March 11th, 2010 at 6:37 PM

    Hi 2 all,
    i know him from last 5years…n trust me he is d guy who prepares very well for anything he will like to do appear for…
    He makes such a well planned study so that he can get time to do enjoyment n study both..
    So go for d tips which romi baba is giving,n m sure u’ll crack it..
    AAAL IS WELL..:-)

  3. Mohan Shroff on March 17th, 2010 at 7:01 PM

    Hi Romil,

    First, congrats for clearing the exam!!

    Your inputs have been the most useful for me till now. Am thankful to you for sharing the details. However, am unable to copy some of the contents from http://www.itil-campus.com, as it is in “Secure Mode” & does not allow to copy or save. Would be very thankful to you if you can provide me this content- Drill Quiz-Service Strategy, Key principles and models, Service Operation and 6 datajar mock exams and 2 official mock exams.

    Once again thanks a ton!!

    Best Regards,

    Mohan Shroff

    Hewlett Packard, Mumbai.

  4. [ RD ] on March 18th, 2010 at 9:47 AM

    Dear Mohan,

    Thank you for the encouraging comment. I have emailed the material. Please go through the practice tests and let me know if you need any help.

    Study Smart, Practice Hard

    [RD]

  5. Shadab on March 24th, 2010 at 7:26 PM

    Hi All,

    Congratulations Romil for success in ITIL exam !!

    I have 1.6 years of experience in Incident management and Remote IT Infrastructure Support. I want to appear for ITIL V3 foundation exam, trying to find prometric centers in PUNE, Examination authority and fees but did not get any clear cut information. If possible please share some study material and details of examination with me. (shad4u@gmail.com)

    Warm Regards
    Shadab
    Maersk GSC, PUNE

  6. Avnish Shrivastava on March 25th, 2010 at 3:14 PM

    Hi

    Thanks for information you shared with us.Pls send the dumps and study material you have.I am planning to take exam on 27th of this month.Pls send me at : avnish@inbox.com

  7. [ RD ] on March 25th, 2010 at 6:42 PM

    Thanks Shadab and Avnish :-)

    I will surely email you the material I used. As far as fee and authority is concerned, Vinsys are authorized EXIN partners based in Kothrud Pune. The exam fee is INR 8200. You can call them on +91-02025458159 or email Nilesh (nilesh[AT]vinsys[DOT]in).

    Hope this helps :-)

    [RD]

  8. Kishore PVK on March 26th, 2010 at 2:53 AM

    Congratulations Romil for success in ITIL exam

    I am planning to take the exam early next month and if you have dumps from datajar please email me as it helps me a lot.

    Thanks in Advance

    Kishore PVK
    krishnakishore.pv@gmail.com

  9. [ RD ] on March 26th, 2010 at 7:52 PM

    Thanks Kishore,

    I have emailed the dumps and few test’s on you id. Please go through them. Also find the bellow tips handy.

    * The questions on Roles and Responsibilities are confusing
    * Don’t try to change your answers if some one says. Do it only if the other guy is sure.
    * Don’t try to rush, 40 Question in 60 min is very easy to crack, hence take your time.
    * Do the Three Official Mock and one 132 odd question Dump throughly. That will fetch over 60 - 70 % questions.

    All the very best brother

    [RD]

  10. Kingsuk on March 31st, 2010 at 3:51 PM

    Hi Romil,

    Firstly,thanks for your detailed guidance for somebody searching for a method of how to go for ITIL cert.
    Can you please mail me the dumps and tests that you studied?

    Also,where can I give the exam in Bangalore.

    Thanks.
    Kingsuk.

  11. [ RD ] on March 31st, 2010 at 9:14 PM

    Hi Kingsuk,

    Thanks for the comment :-) I will email you the test’s. The study material is already linked in my blog.
    You can go with Vinsys for your certification. Below is the contact info:

    Bengaluru
    1st Stage BTM Layout, 20th Main Road, 100 Ft. Ring Road, Near Friends Restaurant, Bengaluru - 560078. Karnataka, India.| Tel : +91-80-41550745.
    Contact Person: Mr.Vikram Patil | Cell : +91- 98863 57336

    Let me know if you need more help.

    [RD]

  12. Sahil Joshi on April 3rd, 2010 at 12:41 PM

    Hi Romil,

    Congrats for clearing the Exam..!

    N Thanks a Lot for writing such a useful blog. I am planning to appear for ITIL V3 in coming months, i really found the content very useful. I will go thru the two pdf’s listed by you.
    If you have softcopy of “Passing Your ITIL Foundation Exam by OGC (official Study AID)” please mail it to me.
    Thanks for your help. n congrats once again.

    Thanks and Regards,
    Sahil Joshi
    TCS

  13. [ RD ] on April 4th, 2010 at 1:15 PM

    Dear Sahil,

    Thanks for the encouragement. I will email the Test and Dumps for practice. As far as soft copy of this book, I didn’t referred it. I searched but couldn’t find the same. My study schedule was of one week so I concentrated on the material listed above in the blog. Please make sure you Practice more rather than reading the same content multiple times. I would suggest you to first go through the iSMF handbook and taruu guide. They are sufficient(I relied completely of the taruu guide :-) )

    If you still need more to learn, try to search the softcopy on net(pls forward the same to me if you find :-) ). Practice many question - Thats the key

    All the best

    [RD]

  14. ANAND on April 8th, 2010 at 2:31 PM

    Hi All,
    Congrats to all those who have passed !!

    I plan to take mine next week. Just started to read the book ITIL V3 Foundation Kit - Study Guide ( Hard copy )

    Please forward me some useful practice tests , so that it will help me get through !

    Thanks in advance

  15. ANAND on April 8th, 2010 at 2:32 PM

    Hi All,
    Congrats to all those who have passed !!

    I plan to take mine next week. Just started to read the book ITIL V3 Foundation Kit - Study Guide ( Hard copy )

    Please forward me some useful practice tests , so that it will help me get through !

    Thanks in advance

    My email ID is : saxenan201@rediffmail.com

  16. [ RD ] on April 14th, 2010 at 8:47 PM

    Hey Anand,

    Thanks !!! :-) I will email the requested material soon.
    All the best for your exam :-)
    [RD]

  17. mansi on April 19th, 2010 at 10:43 PM

    Thanks for the info..its really useful..but any pre-requisite reqd?or qualification??

  18. [ RD ] on April 20th, 2010 at 1:17 AM

    Hi Mansi,

    Please keep in mind that ITIL V3 has many levels. Foundation level has no prerequisites but for higher levels, you have to attain the preceding level certification + industry experience in that domain. You can get more info on exin or OGC sites. ITIL also have some info on there official site. You can appear in Foundation exam any time :-)

    Hope this helps

    [ RD ]

  19. Manoranjan on April 21st, 2010 at 9:42 AM

    I am planning to take the exam early next month and if you have dumps from datajar please email me as it helps me a lot.

    manoranjan.sj@gmail.com

    Thx n Regards
    Manoranjan

  20. [ RD ] on April 24th, 2010 at 4:56 PM

    Hi Manoranjan,

    All the best for the ITIL V3 exam. I will surely email you the practice material. Hope that would help(it worked for me :-) )

    [ RD ]

  21. Vipul on April 29th, 2010 at 11:26 AM

    Hi RD

    Your blog was pretty useful read. Congrats for clearing ITIL V3 foundation with such high score. Text posted by you is really a fantastic guide, I have already downloaded two pdfs.

    It will be really great of you if you cann send me dumps on my email: mistry.vipul@gmail.com

    Thank you
    Vipul

  22. [ RD ] on April 29th, 2010 at 8:50 PM

    Hey Vipul,

    Thanks buddy for the applause :-P. I think If you study the syllabus smartly and with good time management, you will be able to score even higher.
    Please make sure that you practice the three official mock test at least, if not more. The same have been sent to you on your email ID along with other practice material.

    Please reach me if you have any queries. All the best

    [ RD ]

  23. Tanmoy on May 3rd, 2010 at 5:59 AM

    Hi Romil,

    The insight was really helpful .Could you please email me the mock tests and dumps at tanmoy_dutta2000@yahoo.com.I am writing the exam next week.

    Thanks in advance
    Tanmoy

  24. Amruta on May 3rd, 2010 at 11:48 AM

    Hello Romil,
    Many congratulations on your certification!
    I am planning to appear for the certification next week, can you pass on the study material and especially the test material?
    I will appreciate quick response.

    Thanks in advance!

  25. Amruta on May 3rd, 2010 at 1:23 PM

    Hello Romil,

    I am taking the exam in next week. Can you send me the test and prep material at t.amruta83@gmail.com?

    I would appreciate a quick rpely.
    Thanks in advance!

  26. Latif on May 6th, 2010 at 2:10 PM

    Dear Romil,
    Thanks for the blog n congrats for your sucess!
    I want to study and give exam of ITIL. It will very helpful to me if you could send me the test preparation materials on latmoon@yahoo.com.

    Thanks and Regards,
    Latif Mulani.

  27. Akber on May 9th, 2010 at 12:01 PM

    Dear Sir,
    If you can send me the stuff for ITIL v3 at my email address I really appreicated, it is alwani89 @ hotmail.com

  28. Akber on May 9th, 2010 at 12:02 PM

    I am waiting from your end for the ITILv3 stuff. Please send at your earliest.

  29. ammu on May 10th, 2010 at 2:01 PM

    please send me the mock tests and dumps at amols77@gmail.com. Planning to give exams by this month end.

  30. Seetha on May 10th, 2010 at 6:19 PM

    Hi,

    Can u pls mail me the Dumps at my id..

    Thanks
    Seetha

  31. Shrey on June 4th, 2010 at 11:34 AM

    Hi Romil ,

    Congratulations on your success.
    Can you kindly send me the materials as well. I am planning to give it in a month.

  32. [ RD ] on June 6th, 2010 at 11:36 PM

    Thanks Everyone for the support on my blog,

    I am glad to have such wonderful readers. I hope my blog and material might have helped you. Please keep writing so that I continue helping you all.

    I have been offline for some time due to some personal commitments, hence you may have received the content a bit late. If I have missed any one in replying, please post me a comment.

    Thanks One, Thanks all.

    [ RD ]

  33. joe on June 11th, 2010 at 2:32 AM

    Hi Romil

    I am planning to take the exam early next month and if you have dumps from datajar .please email me as it would be very useful to me..Thanks in advance

    joechellasundar@gmail.com

    Thx n Regards
    Joe.J

  34. mansi on June 13th, 2010 at 9:22 PM

    Hi Sir,

    Can u please send some study material dumps or pdf’s which I read & appear for the exams.
    Thanks..

  35. [ RD ] on June 13th, 2010 at 9:31 PM

    Thanks Joe and Mansi,

    I have emailed you the material. Please let me know if there is something else I can do.
    Please refer to the comments I have placed, and let me know if you need any thing else.

    [ RD ]

  36. Neelofar on June 14th, 2010 at 11:45 PM

    Hii Romil,I hav almost prepared for my ITIL V3 foundation exam and done all the dumps,can you please send me latest dumps of 2010 as I am looking forward to giv the exam by the end of this week…

  37. Vimal on July 7th, 2010 at 1:15 PM

    Hello Romil,

    I am planning to give the ITIL V3 foundation exam withing next 2 weeks. Please send me all the study material, dumps and the mock test on the following id.

    rathod.vimal@gmail.com

    Any latest dumps will also be very helpful.

    Thanks for all your help !

  38. Anjan Mehta on July 17th, 2010 at 3:59 PM

    Hi RD,

    I tried searching for your name here :
    http://www.apmg-international.com/ITILSCRquery.asp

    But cant find your name, any idea why its not appearing !

  39. Abhishek on July 17th, 2010 at 4:56 PM

    Hi,

    I have completed my ITIL V3 Foundation with 87%. Can you please let me know how long does it take for the certificate to come?

    Thanks,
    Abhishek

  40. [ RD ] on July 17th, 2010 at 7:12 PM

    Hi Abhishek,

    Many many congratulations for the success. I got my certificate along with the badge in a month. This was in pune, it might vary a bit depending on ur location.

    Hope this helps

    RD

  41. [ RD ] on July 17th, 2010 at 7:13 PM

    Hi Anjan,

    Good finding. I wasn’t aware of such a forum, let me investigate and get back to you. I think the official ITIL website may have a repository of qualified individuals.

    Anyways nice and surprised to see such a comment. Thanks for this

    RD

  42. kiran on July 19th, 2010 at 6:23 PM

    Hello RD, could you send me the mock tests and dumps for ITIL V3 foundation course email given..

  43. [ RD ] on July 20th, 2010 at 8:55 PM

    Hi Kiran,

    I will soon send the material. Please go through the imp points I have mentioned for other users, in some of the comments. I will mail you some imp tips, hope this helps.

    [ RD ]

  44. Sajeeth on July 23rd, 2010 at 12:47 AM

    Hi Romil ,

    Congratulations on your success.
    Can you please send me the materials as well. I am planning to give it in a month. I will appreciate your help . I was going through the “ITIL V3 Foundation Kit - Complete Certification kit” by “The art of service ”

    My email id is ms7379@att.com

    Thanks
    Sajeeth

  45. Ajit on July 27th, 2010 at 12:02 PM

    Hi Romil,

    I am really happy to see kind of work you are doing. I am going take this exam in next month. I havent put concentrated efforts in this exam so far. Can you provide me with the required material,dumps and ITIL V3 video training if possible. Do revert ..Once again thanks for all your good work.

    Regards
    Ajit

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